The appeal of the Philippines is that it is like no other country. Consider its unique features:
1. The people is English speaking - only the poorest cannot understand much. They have good fluency and they even have the American accent. There is of course a learning curve for Filipinos to take on more value-added roles, but expect in a number of years for Filipinos to be performing a number of your business outsourcing roles, e.g. accounting, sales, telephone technical support, etc.
2. The people are amicable - they have a positive and friendly personality; and more generally they have values not too far removed from the Western world; at least compared to the rest of Asia. This makes them particularly well suited to sales tele support roles. I recall a Telstra call promoting their telco services in Australia. My father answered the call, and was having a pushy Indian trying to cajole him to buy some service.
3. They are lifestyle orientated - which means you can expect good staff retention because they want to retain relationships more than climb the corporate ladder. India, the Philippines main competitor in this area suffers from poor retention rates. Indians are far more likely to aspire for more, so for business service providers its difficult to perform it.
There are obstacles as well. The Philippine work ethic more closely resembles the Spanish culture from which is drew its greatest influence. That said, the university population is more aspirational than the general perception one might draw driving around a slump or some provincial images which might permeate our minds walking the streets.
The outlook for the Philippines is rather good. The country is starting to develop some of its mineral resources, and remittances remain a strong & important contributor to the economy.
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Andrew Sheldon
Investment eBooks
NZ Property Guide
Philippine Real Estate Guide
Foreclosed Japan Guide
Mining Stocks Guide
Applied Critical Thinking, Strategy, Integrity Investments SheldonThinks
1. The people is English speaking - only the poorest cannot understand much. They have good fluency and they even have the American accent. There is of course a learning curve for Filipinos to take on more value-added roles, but expect in a number of years for Filipinos to be performing a number of your business outsourcing roles, e.g. accounting, sales, telephone technical support, etc.
2. The people are amicable - they have a positive and friendly personality; and more generally they have values not too far removed from the Western world; at least compared to the rest of Asia. This makes them particularly well suited to sales tele support roles. I recall a Telstra call promoting their telco services in Australia. My father answered the call, and was having a pushy Indian trying to cajole him to buy some service.
3. They are lifestyle orientated - which means you can expect good staff retention because they want to retain relationships more than climb the corporate ladder. India, the Philippines main competitor in this area suffers from poor retention rates. Indians are far more likely to aspire for more, so for business service providers its difficult to perform it.
There are obstacles as well. The Philippine work ethic more closely resembles the Spanish culture from which is drew its greatest influence. That said, the university population is more aspirational than the general perception one might draw driving around a slump or some provincial images which might permeate our minds walking the streets.
The outlook for the Philippines is rather good. The country is starting to develop some of its mineral resources, and remittances remain a strong & important contributor to the economy.
-------------------------------------------
Andrew Sheldon
Investment eBooks
NZ Property Guide
Philippine Real Estate Guide
Foreclosed Japan Guide
Mining Stocks Guide
Applied Critical Thinking, Strategy, Integrity Investments SheldonThinks
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